Director, Client Support (Business Banking)

Location: Toronto, ON, Canada; work arrangement and the proportion of on-site and remote work will be discussed during the interview

Company

hirify.global is a relationship-oriented bank providing business banking, credit, cash management, trade finance, and related financial services.

What you will do

• Lead and develop Manager Advisory Services teams overseeing Financial Services Associates.
• Oversee lending and non-lending administrative support for Business Advisors and business banking clients.
• Monitor national credit and operational metrics, including CASA, AIM, FATES, LDD, MMR, OICC, and DOLs.
• Collaborate with frontline leadership, Business Banking Sales and Support teams, and internal partners to improve service delivery and productivity.
• Manage performance, employee development, training, special projects, and obstacle removal.
• Recommend and implement process improvements while maintaining compliance with policies, standards, and controls.

Requirements

• Proven experience overseeing administrative teams and supporting business banking operations.
• Deep knowledge of credit products, cash management, business lending practices, security documentation, and credit analysis.
• Experience collaborating across diverse internal teams and managing competing priorities.
• Strong written and verbal communication skills, with the ability to explain complex information clearly.
• Undergraduate degree in Finance, Commerce, or Accounting.
• Legally eligible to work at the specified location; a valid work or study permit may be required.

Culture & Benefits

• Full-time regular employment with a 37.5-hour work week.
• Competitive salary, incentive pay, banking benefits, benefits program, defined benefit pension plan, employee share purchase plan, vacation, and wellbeing support, subject to plan terms.
• Inclusive and accessible workplace with accommodation available during the hiring process.
• Employee recognition through MomentMakers and a paid Purpose Day for personal growth and development.
• Use of workplace technology and collaborative spaces to support client-focused innovation.

Hiring process

• An attribute-based assessment and other skills tests may be required, including simulation, coding, or French proficiency assessments.
• Artificial intelligence tools may be used during recruitment.