Customer Success Manager (Premier Services)

Location: Toronto, Canada

Salary: CAD 79,968–98,784 annual base salary or OTE

Company

hirify.global provides a subscription commerce platform for selling, distributing, and managing cloud-based products and services. PartnerStack, an hirify.global subsidiary, provides a B2B SaaS partner ecosystem platform connecting vendors with affiliate, referral, and reseller partners.

What you will do

• Own the success of assigned Premier Service accounts, driving program optimization, revenue generation, measurable ROI, renewals, and expansion.
• Shape the Premier Service offering by identifying gaps and building scalable, repeatable processes and playbooks.
• Act as a strategic advisor and hands-on partner across strategy, execution, data analysis, and client communication.
• Analyze engagement and program performance data, surface insights, manage customer health, and identify growth opportunities.
• Establish stakeholder cadences and lead executive business reviews focused on revenue and partnership growth.
• Represent customer needs in product discussions, roadmap planning, onboarding, and cross-functional collaboration.

Requirements

• 4+ years of experience in customer success, partnerships, or a client-facing role in SaaS.
• Experience building or significantly improving a process from scratch and demonstrating the results.
• Data-driven approach with the ability to turn metrics into narratives that influence decisions.
• Ability to work quickly and stay calm when direction and established playbooks are limited.
• Strong communication skills, including credibility with executives and product teams.
• Ability to understand client perspectives and apply customer insight to business decisions.
• Understanding of the partner ecosystem, including affiliates, referrals, resellers, and co-selling.

Culture & Benefits

• Values-driven culture centered on being seen, being yourself, and doing your best work.
• Regular employees may be eligible for performance-based bonuses and a full range of benefits.
• Opportunity to influence product evolution and scale Premier Services as a core go-to-market offering.
• Role combines strategic advising, process architecture, product input, and hands-on customer partnership.