Customer Success Manager (IoT)

Location: GA, US

Company

hirify.global provides IoT connectivity solutions supporting more than 100,000,000 connected devices and aims to help customers deliver transformative solutions.

What you will do

• Own the customer lifecycle from onboarding and platform adoption through renewal and expansion for an assigned portfolio.
• Guide customers through onboarding, platform training, and Customer Success Plan execution, aligning deployment milestones, connectivity goals, and business outcomes with measurable ROI.
• Monitor customer health, satisfaction, adoption, retention, and time-to-revenue; conduct QBRs and regular customer check-ins.
• Build cross-functional relationships across KORE and provide internal feedback to improve processes, systems, and customer outcomes.
• Identify renewal and expansion opportunities and pass qualified leads to Sales.
• Train Customer Success and Support colleagues and help create standardized onboarding materials and playbooks.

Requirements

• 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting, preferably in SaaS, PaaS, technology, telecoms, or IoT.
• Ability to build trusted relationships with stakeholders ranging from technical teams to C-level executives.
• Strong organization skills for managing account portfolios, conducting strategic business reviews, and delivering time-sensitive onboarding projects.
• Outstanding written, verbal, and presentation skills, including the ability to coordinate cross-functional resources.
• Experience using data and customer health scores to prioritize actions and mitigate churn risk.
• Ability to understand and explain technical concepts related to IoT, connectivity, and platform solutions such as KORE ConnectivityPro to technical and non-technical audiences.
• Strong commercial awareness, consultative acumen, continuous-improvement focus, commitment to innovation and learning, and knowledge of IoT trends, telecom standards, and Customer Success methodologies.
• Ability to deliver effective training through live, written, and recorded formats.

Culture & Benefits

• Customer-focused culture centered on trust, accountability, innovation, continuous improvement, and respectful debate.
• Regular work may require remaining stationary, moving, and lifting, pushing, pulling, or moving up to 15 pounds; reasonable accommodations may be provided.
• Employment is subject to changing duties and responsibilities as business needs require.