Head of HR Operations (AI)

Location: Hybrid, office-first; supporting the US, Canada, Mexico, Brazil, and other LATAM markets. Work from another location may be available for up to 60 days per year depending on the role.

Company

Flix operates a global intercity travel business and is expanding its People Operations capabilities across North America and LATAM.

What you will do

• Build, lead, and develop a distributed People Operations team across the US, Canada, Mexico, Brazil, and other LATAM markets.
• Own multi-country payroll operations, including US federal and state payroll compliance, Canadian payroll, and complex LATAM payroll environments.
• Design, administer, benchmark, and renew regional benefits programs, including US medical, dental, vision, 401(k), COBRA, leave, and country-specific LATAM benefits.
• Drive end-to-end HR service delivery across onboarding, offboarding, employment changes, compliance, data integrity, and tier-1/tier-2 support.
• Lead automation and AI adoption across HR workflows, including HRIS/HRMS tooling, RPA, AI-assisted ticketing, and LLM-powered internal tools.
• Act as the bridge between global HQ and regional operations while partnering with Finance, Legal, IT, and People Partners.

Requirements

• 8+ years in HR Operations or People Services, including at least 3–4 years in a leadership role.
• Significant multi-country experience across North America; LATAM experience is a strong differentiator.
• Deep hands-on knowledge of US multi-state payroll, including federal, state, and local compliance, garnishments, equity payroll events, and year-end processing.
• Experience designing, managing, and optimizing US benefits programs, including medical, dental, vision, 401(k), leave, and supplemental benefits.
• Experience building HR operations infrastructure in fast-growing, distributed organizations and implementing scalable service delivery models.
• Experience selecting and implementing HRIS tools such as Workday, Rippling, ADP, or UKG.
• Demonstrated experience applying automation and AI tools to HR workflows.
• Coaching-first people leadership skills and the ability to develop and retain talent across geographies.
• Working knowledge of US federal and state employment law, including FLSA, FMLA, ADA, EEO, and COBRA; Canadian employment standards; and at least one LATAM regulatory environment.
• Fluent English and Spanish required.

Culture & Benefits

• Hybrid, office-first work model with flexibility to balance work and life.
• Up to 60 days per year working from another location, depending on the role.
• 12 free Flix vouchers and 12 discount vouchers for friends and family.
• Confidential counseling, courses, and stress-management support for employees and up to four family members.
• Language classes, training courses, expert-led sessions, and a mentoring program.
• Ownership-focused culture with opportunities to take initiative and shape career development.