CX Training Specialist (SaaS)

Location: United States; travel up to 25% of the time for in-person client training and go-live support.

Base salary: $52,125.00–$69,500.00 per year, with potential performance bonus, benefits, and other applicable incentive compensation.

Company

hirify.global builds a platform for intentional living through fitness, wellness, and other real-world experiences, including the Mindbody and ClassPass brands.

What you will do

• Design, develop, and deliver scalable training programs supporting business goals, customer outcomes, product adoption, and day-to-day execution.
• Create customer onboarding programs, instructional videos, and learning resources that accelerate time to value.
• Lead virtual training sessions and webinars for customers and internal teams.
• Keep training content accurate as products, customer workflows, and priorities evolve.
• Pilot new training approaches and coordinate learning resources with stakeholders across the business.
• Use feedback, participation, completion, and performance data to improve training effectiveness.

Requirements

• 5+ years of experience in customer service, customer success, or training within a SaaS business.
• 2+ years creating and delivering training, onboarding, or certification programs.
• 2+ years using a learning management system (LMS) to design, build, and deliver training.
• Experience creating accessible learning content, including captions, transcripts, alt text, clear formatting, and inclusive design.
• Strong written and verbal communication skills, including presenting to live and virtual audiences and engaging learners from diverse backgrounds.
• Experience measuring training effectiveness through learner feedback, engagement data, completion rates, or performance metrics.
• Knowledge of adult learning principles, instructional design methods, and virtual learning best practices.

Nice to have

• Familiarity with Intellum.

Culture & Benefits

• Competitive, fair, and equitable compensation based on skills, experience, certifications, and work location.
• Potential performance bonus, benefits, and other applicable incentive compensation plans.
• Equal opportunity workplace that encourages applications from people with diverse backgrounds, experiences, abilities, and perspectives.