Junior NOC Engineer (Networking)

Location: Hampshire, United Kingdom; shift-based work including a 24x7 rota. Must hold active DV security clearance, meet applicable UK Government and contractual residency requirements, and have the right to work in the United Kingdom. Some roles may be subject to nationality requirements.

Company

hirify.global provides managed-service environments and network operations support for customers.

What you will do

• Monitor network performance, availability, and alerts across managed customer environments.
• Triage network events, perform initial incident diagnosis, resolve routine issues, and escalate complex incidents to Level 2 or Level 3 support.
• Perform scheduled health checks, daily operational tasks, basic troubleshooting, staging, patching, and routine maintenance.
• Create, update, and track incidents and service requests in a service-management tool such as ServiceNow.
• Keep customers and internal stakeholders informed through clear ticket updates and maintain technical documentation and knowledge articles.
• Support senior engineers with network changes, implementations, testing, and operational procedures.

Requirements

• Foundational knowledge of TCP/IP, routing and switching concepts, DNS, and DHCP.
• Awareness of network monitoring, alert triage, and troubleshooting principles.
• Familiarity with, or willingness to learn, a service-management or ticketing platform such as ServiceNow.
• Clear written and verbal communication skills, a proactive customer-focused approach, and a strong willingness to learn.
• Ability to remain calm and methodical when responding to alerts and incidents.
• Active DV security clearance and eligibility to meet UK Government and contractual personnel security and residency requirements.
• Right to work in the United Kingdom.
• A degree, diploma, or equivalent qualification in Computer Science, Networking, Engineering, or a related discipline, or equivalent practical experience.
• Typically 0–2 years of experience in network support, IT operations, or a relevant technical environment; graduates and early-career applicants are welcome.

Nice to have

• Exposure to Cisco, Aruba, or Fortinet enterprise networking technologies.
• Awareness of ITIL practices, firewall concepts, and wireless LAN technologies.
• Exposure to Microsoft Azure networking, Linux, or Microsoft Visio.
• An entry-level certification such as Cisco CCNA, Aruba Associate, or ITIL Foundation.

Culture & Benefits

• In-person collaboration is prioritized while retaining flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive and accessible working environment with reasonable adjustments throughout the hiring process.
• Training and on-the-job learning support development of technical and vendor skills.
• Work is performed on a shift basis, including a 24x7 rota.