Product Education Manager (AI-Enabled)

Location: Fully remote in the EU, including Slovakia and Czechia, or from offices in Bratislava, Prague, and Barcelona

Salary: From €3,000 gross per month, depending on experience and location

Company

hirify.global is an AI-powered business phone system and AI Voice Agent platform for sales and support teams, combining business calling, AI call intelligence, and autonomous AI voice agents.

What you will do

• Build systems that automatically update product documentation, release notes, product tours, and screenshots as the product changes.
• Design review workflows where every update is checked by a person and mistakes feed back into the system rules.
• Run end-to-end how-to launches for major product changes, including documentation, in-app guidance, and technical enablement for internal teams.
• Keep interactive demos and educational content current for prospects and customers.
• Track searches, questions, support tickets, activation, and adoption to identify and improve the content customers and teams need most.
• Deliver internal and external product education sessions and webinars for new releases.

Requirements

• Experience owning product content in a SaaS company, including documentation, onboarding, product education, or enablement.
• Ability to translate product changes into what customers and internal teams need to know, do, or configure.
• Clear, plain writing and the ability to explain product setups concisely.
• Experience building AI-supported workflows, automations, or documentation pipelines, not only using AI to draft content.
• Ability to decide which work AI should handle and which work requires human ownership, review, and judgment.
• Data-driven approach to identifying search behavior, customer questions, blockers, and factors that influence activation.
• Comfort with Claude, GitHub, and Markdown, or the ability to learn them quickly.

Nice to have

• Experience with Mintlify, Appcues, Storylane, or similar tools.
• Background in telephony, contact center, or sales software.
• Additional languages.

Culture & Benefits

• Fully remote work in the EU or work from one of the company hubs, depending on the team and role setup.
• Flexible hours with required availability for meetings and team core overlap.
• Unlimited PTO, four quarterly Recharge Fridays, and a fitness allowance.
• Career coaching, a transparent job-leveling framework, and an equity path based on seniority, tenure, and impact.
• MacBook, home-office allowance, two company offsites per year, and annual hirify.global swag.

Hiring process

• 30-minute call with the Talent Acquisition team.
• 45-minute interview with the Product Marketing Director.
• 60-minute case study presentation followed by a 30-minute Culture Bar Raiser call.