Client Success Consultant for Commercial & Money Movement Solution (Payments)

Location: Almaty, Kazakhstan; hybrid work with at least 3 days in the office

Company

hirify.global is a global payments technology company enabling transactions among consumers, merchants, financial institutions, and governments across more than 200 countries and territories.

What you will do

• Own the post-sale Client Services operational relationship for assigned clients and act as a trusted client advocate.
• Coordinate hirify.global and client teams during new product implementations to improve readiness, time to value, and product adoption.
• Build and execute Client Success Plans, track client outcomes, monitor client health, and improve use of hirify.global products and self-service tools.
• Partner with Sales, Product, Client Services, and specialist teams to resolve complex issues and optimize client performance.
• Develop client education and training materials, including webinars, covering hirify.global Rules, mandates, releases, and upcoming changes.
• Manage significant issues and major incident or crisis responses when required, while identifying opportunities that can generate new sales leads.

Requirements

• At least 5 years of relevant work experience.
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience with Microsoft Office tools, including Excel, PowerPoint, and Word.
• Experience presenting technical or business issues and solutions to audiences at multiple organizational levels.
• Ability to communicate complex technical terms and processes in client-focused business language.
• Experience building trusted client relationships, engaging clients, and communicating clearly and effectively.
• Experience with success planning, measurable action plans, client health monitoring, and liaison with specialist teams.
• Ability to prioritize and multitask under deadlines.
• Knowledge of payment industry trends, threats, competitors, and regulatory environments.
• English and Russian are necessary.

Nice to have

• Bachelor's degree and typically 5–8 years of progressive experience in customer service, project management, and technical support within the financial or information technology industry.
• Knowledge of hirify.globalNet Integrated Payment VIP and Base2 systems and hirify.global Token Service specifications.
• Knowledge of electronic payments, including mobile and internet payments.
• Advanced planning, organizational, problem-solving, presentation, interpersonal, and communication skills.
• Experience working in complex organizations to determine business and customer needs and deliver suitable solutions.
• Self-motivation, ability to work under pressure, diplomacy, customer-service focus, and collaborative teamwork.

Culture & Benefits

• At least 3 days per week in the office; exact expectations will be confirmed by the Hiring Manager.
• Individual-contributor role with opportunities to work across Sales, Product, Client Services, and specialist teams.
• Digital fluency is expected, including use of Generative AI tools such as ChatGPT and Microsoft Copilot in everyday work.