Account Support Analyst

Location: Belgrade, Serbia

Company

hirify.global expands financial access and provides branch, operational efficiency, and self-service solutions for financial institutions and retailers worldwide.

What you will do

• Analyze closed-call, customer, inventory, billing, service, and penalty data for account reporting and profitability improvements.
• Maintain customer inventory databases, prepare Parts Plans, communicate install-base changes, and support installation planning with logistics and operations teams.
• Run standard and ad-hoc reports, dashboards, Service Reviews, and SLA monitoring activities.
• Coordinate purchase order assignment and approval, customer and vendor meetings, escalation processes, and issue resolution.
• Support the design, deployment, documentation, and status tracking of global services processes and related infrastructure.
• Collaborate with field operations, logistics, billing, help desk, customer care, contractors, clients, and account teams.

Requirements

• Bachelor’s Degree or a minimum of 2 years of related experience.
• Analytical and/or technical experience, preferably within hirify.global Services.
• Proficiency with Microsoft Office Suite, including Excel functions, VLOOKUP comparisons, Pivot Tables, and data parsing.
• Ability to extract, manipulate, stratify, and upload data using Excel, MS Access, databases, and web-based applications.
• Knowledge of QuickBase, hirify.global proprietary systems, WCS systems, business processes, and policies.
• Excellent written and verbal communication skills; fluent spoken and written English required.
• Ability to work in a fast-paced environment, multitask, manage time, stay organized, and identify and resolve issues urgently.
• Ability to work both independently and as part of a team; detail-oriented and self-motivated.
• Willingness to work non-standard business hours as required by customers.

Nice to have

• Escalation resolution experience.
• Knowledge of hirify.global service management tools, processes, and field operations.
• Experience in customer service operations, customer relations, customer service management, or a strong commitment to customer service.

Culture & Benefits

• Fast-paced team environment involving internal networks and external customers.
• Training, development, internal career pathing, and advancement opportunities.
• Private health insurance and life, accident, and disability insurance.
• Wellbeing resources, baby bonus, employee referral bonus program, and partner discounts.
• Employment is conditional upon passing applicable screening criteria.

Hiring process

• Submit an application subject to hirify.global applicant privacy terms and applicable screening criteria.
• Recruitment agencies may submit resumes only if they are on the hirify.global preferred supplier list.