Customer Operations Coordinators (RVM)

Location: Hybrid role based in Belgrade, Serbia

Company

hirify.global develops reverse vending machines, sensor-based sorting systems, and food processing technology that support the circular economy and recycling.

What you will do

• Provide customer support by phone, email, and digital channels.
• Coordinate installation appointments, service interventions, and technician dispatch.
• Work with field service teams, logistics partners, customers, and internal stakeholders across Europe.
• Maintain accurate customer and service information in CRM and ERP systems, ideally Microsoft Dynamics 365.
• Monitor service readiness, escalate complex issues, and support timely resolutions.
• Identify process improvements that enhance customer satisfaction and operational efficiency.

Requirements

• At least 2 years of experience in customer service, customer support, or a contact centre environment.
• Hands-on experience with CRM systems; Microsoft Dynamics 365 is preferred.
• Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
• Customer-centric, proactive, organized, and detail-oriented approach to problem-solving.
• Ability to collaborate with colleagues, customers, technicians, and stakeholders across different countries and functions.
• Confidence using digital tools and systems to manage customer interactions and service activities.
• Fluent written and spoken English is required.

Nice to have

• An additional European language: Greek, Spanish, French, or Italian.

Culture & Benefits

• Collaborative, inclusive, and supportive international environment.
• Opportunity to contribute to hirify.global’s European growth and new-market operations.
• Exposure to customer service, logistics, field service, and operational processes.
• Career development and opportunities to build international connections.
• Work focused on sustainability, innovation, and reducing waste.

Hiring process

• Submit a CV, a few words about yourself, and why you are interested in the position and joining hirify.global in the “Message to Hiring Team” field.
• Applications are assessed continuously; early application is encouraged.