Service Desk Associate (German)

Location: Belgrade, Serbia (hybrid)

Company

hirify.global expands financial access and provides branch, operational efficiency, and self-service solutions for financial institutions and retailers worldwide.

What you will do

• Provide database, ATM management, and software support for banks and financial customers.
• Identify, log, categorize, prioritize, diagnose, escalate, resolve, and close incidents.
• Communicate with users throughout the incident lifecycle.
• Coordinate with change management, problem management, service asset and configuration management, and service level management processes.
• Create client and supervisory reports and perform other assigned duties.

Requirements

• Degree from a four-year college or university.
• Proficiency in MS Office Suite.
• Fluent German and English language skills required.
• Customer service experience.
• Strong oral and written communication skills, keen listening, high grasping, and good coordination skills.
• Good understanding of telecommunications, network, information technology solutions, and products.
• Offers of employment are conditional upon passing applicable screening criteria.

Nice to have

• Experience in ATM operations, bank operations, retail banking, or another banking capacity.

Culture & Benefits

• Private health insurance and life, accident, and disability insurance.
• Employee referral bonus program and baby bonus.
• Wellbeing resources.
• Internal career pathing and advancement opportunities.
• Employee discounts with hirify.global partners.