VIP Relationship Manager (Crypto)

Location: Remote in the CIS region; other locations: Remote Non-EU

Company

hirify.global is a cryptocurrency exchange and digital financial platform serving users across more than 200 countries and regions, with products spanning trading, payments, wealth management, custody, institutional services, and Web3.

What you will do

• Acquire clients and manage a portfolio of global VIP clients.
• Build and expand relationships with existing clients through frequent, sustained communication.
• Develop customer service processes and systems, formulate management rules, and track key customer status.
• Analyze client behavior, identify unstated needs, and prepare key customer analysis reports.
• Coordinate with stakeholders across departments to deliver effective service solutions and experiences.

Requirements

• Experience managing a client portfolio that includes institutional clients, high-net-worth individuals, private bank customers with brokers, futures institutions, or commercial banks.
• Strong communication and written communication skills.
• Ability to work under pressure and meet tight deadlines while multitasking effectively.
• Enthusiasm for the rapidly evolving crypto industry and awareness of current trends and innovations.

Nice to have

• Experience working with trading platforms or exchanges.
• Sales and client services experience in an international financial environment, including banking or investments.

Culture & Benefits

• Professional development support through the Study Growth Fund.
• Regular team-building activities, workshops, and internal events.
• Collaboration with an international team working across global regions.
• Career advancement opportunities and internal mobility within a rapidly expanding company.