Customer Support Specialist (AI Cloud)

Location: Taipei, Taiwan; Remote. Covers Asia-Pacific hours.

Company

hirify.global is building a full-stack AI cloud spanning data centers, hardware, and a cloud platform for AI teams. The company is headquartered in Helsinki and operates globally with offices in London and San Francisco.

What you will do

• Handle customer tickets end to end, including instance access, connectivity, GPU, API, account, and billing issues.
• Troubleshoot independently and escalate unresolved issues to on-call engineering.
• Run shift handovers with teammates in other time zones and support around-the-clock customer coverage.
• Monitor service status and communicate incidents to customers.
• Maintain internal guides and flag recurring issues to product and engineering.
• Help onboard and mentor new Asia-Pacific support team members.

Requirements

• 2+ years of experience in a technical role at a cloud provider.
• Bachelor’s degree in computer science, IT, or a related field, or equivalent experience.
• Networking fundamentals for connectivity troubleshooting, including SSH access, firewall and port rules, TCP/IP routing, and reachability.
• Comfort with database queries and REST API debugging.
• Ability to work independently and recognize when to escalate.
• Excellent written and verbal communication in Mandarin and English with technical and non-technical audiences.
• Leadership and stakeholder management skills.

Nice to have

• GPU, virtualization, or Kubernetes knowledge.
• Python or Bash scripting.
• Other Asian languages, such as Japanese or Korean.
• Experience using AI tools to automate support work.
• Relevant certifications, including LFCS, NCA-AIIO, ITIL Foundation, or CKA.

Culture & Benefits

• Cash and equity compensation with local benefits.
• Work independently during Asia-Pacific shifts as part of a global support team.
• Collaborate with engineers, researchers, and partners across the global AI ecosystem.
• Join a pioneer Asia-Pacific team while the support organization is scaling.
• Work alongside colleagues representing more than 40 nationalities.

Hiring process

• Submit the application through hirify.global’s Careers page.
• Email applications are not accepted.