AI Technical Lead

Location: Hybrid role based at the hirify.global Tech Hub in Alicante, Spain; includes two fully remote weeks per year and shortened Fridays.

Company

hirify.global develops technology and operates an IoT-enabled contact center platform serving customers across 18 countries in Europe and Latin America.

What you will do

• Lead the technical transformation from traditional IVR and manual processes to AI-powered conversational experiences across voice and digital channels.
• Design and deliver AI agents and conversational solutions for self-service, authentication, agent assist, call summarization, automation, and customer insights.
• Define the AI and agentic architecture for the migration from Genesys OnPrem to Genesys Cloud.
• Set architecture, engineering standards, and technical decisions while ensuring reliable, secure, and scalable production solutions.
• Lead AI Engineers and QA Engineers from requirements through architecture, development, deployment, and production; mentor and develop the team.
• Collaborate with Product, Architecture, Security, Legal, platform teams, and business stakeholders across countries.

Requirements

• Previous experience as a Tech Lead, translating business requirements into technical designs, defining architecture, guiding engineering decisions, and taking solutions through development, deployment, and production.
• Experience designing and building AI/ML or LLM-based solutions, with at least one solution successfully deployed to production.
• Exposure to agentic systems, RAG, prompt engineering, evaluation, and guardrails.
• Experience designing and operating cloud-native, distributed, integration-heavy solutions, ideally in AWS.
• Strong engineering practices covering clean code, automated testing, CI/CD, code reviews, observability, and production operations.
• Experience promoting shared standards through engineering chapters or communities of practice and mentoring engineers.
• Fluent Spanish and English.
• Leadership by example, strong communication and influence with technical and business audiences, pragmatic decision-making, adaptability, and a continuous learning mindset.

Culture & Benefits

• Hybrid work split between home and Alicante offices, with two fully remote weeks per year and shortened Fridays until 15:00.
• Collaborative, supportive, multicultural environment with strong Scrum practices, clear ownership, and team support.
• Technology learning and career plans.
• 23 days of paid time off plus an additional bank of extra hours.
• Lunch and coffee included at the offices.
• Internationally scaled technology solutions and opportunities to work with teams across countries.

Hiring process

• Apply through the hirify.global careers application page.
• Questions regarding the position can be directed to Agustina Lopez Dieguez.