Technical Support Engineer (JavaScript)

Location: Remote from Serbia

Salary: From $1,000 net per month

Company

Plumsail develops online services for automating business processes used by more than 8,000 companies in 170 countries, including Fortune 500 companies, educational, government, and non-profit organizations.

What you will do

• Help clients understand Plumsail products and apply them effectively to their business processes.
• Analyze client processes, product capabilities, and integrated systems to guide adoption and maximize product value.
• Provide technical support primarily by email, with phone calls and screen-sharing sessions for complex issues.
• Stay up to date on product changes and develop product expertise.

Requirements

• Excellent written English.
• Passion for helping others, empathy, and the ability to listen.
• Strong willingness to learn and stay current with product developments.
• Basic proficiency in JavaScript, HTML, CSS, Vue, and jQuery.
• 1–3 years of professional experience.

Nice to have

• Experience with SharePoint and Microsoft 365 for Business.

Culture & Benefits

• Remote-first team with a flexible schedule and no micromanagement.
• Varied and challenging support tasks with a high level of responsibility.
• Annual stipend for self-education, fitness, coworking, medical services, health insurance, and wellness.
• Additional bonus for improving a home office.

Hiring process

• Complete a test task during the application process; if hired, the time will be compensated as one full working day.