Fleet Monitoring Analyst

Location: Wuxi, China. Occasional travel is required, and flexible work hours may be needed to support global stakeholders.

Company

hirify.global is a global team creating products and services intended to support stronger, more sustainable communities.

What you will do

• Provide first-line support, coordinate services, resolve product and service issues, and make recommendations.
• Handle inbound customer inquiries, address minor coverage issues and complaints, and document customer communications.
• Analyze technical data, assess machine or component health and status, and determine appropriate next steps.
• Identify issues, troubleshoot problems, redirect inquiries when appropriate, and process analysis results.
• Manage multiple customer accounts and priorities while maintaining customer relationships and service quality.

Requirements

• Bachelor’s degree in Mechanical Engineering, Automotive Engineering, Industrial Engineering, or a related technical discipline.
• Experience in heavy equipment, mining, construction, energy, power systems, fleet management, reliability engineering, product support, maintenance, or condition monitoring.
• Strong analytical and problem-solving skills, including the ability to interpret machine and operational data.
• Effective communication and customer engagement skills.
• Ability to manage multiple customer accounts and priorities simultaneously.
• Working knowledge of data gathering and analysis, consulting, decision-making, critical thinking, and relationship management.
• Extensive experience in customer focus, service excellence, effective communications, and problem solving.

Nice to have

• Experience with telematics, condition monitoring, asset health management, predictive maintenance, or equipment diagnostics.
• Familiarity with fleet management platforms, data visualization, and reporting tools.
• Knowledge of machine utilization, fuel efficiency, productivity measurement, and maintenance practices.
• Experience presenting operational insights and recommendations to customers and stakeholders.
• Ability to influence actions and drive measurable business outcomes.

Culture & Benefits

• Work with a global team focused on problem solving, progress, innovation, and stronger communities.
• Occasional travel supports customer and business needs.
• Flexible work hours may be required to support global stakeholders.

Hiring process

• Applications are accepted for the posting period from November 6, 2026 through November 20, 2026.