Investigator (Claims Fraud & Investigations)

Location: Hybrid role, open to all east coast QBE office locations in Australia

Company

hirify.global is an international insurer with more than 13,000 employees across 26 countries.

What you will do

• Manage a portfolio of investigations involving suspected fraud, non-genuine claims, non-disclosure, misrepresentation and policy-related concerns across Motor and Property.
• Develop and execute proportionate investigation strategies aligned with the General Insurance Code of Practice, internal standards and privacy requirements.
• Conduct customer interviews, desktop enquiries and evidence gathering to establish facts and support claim decisions.
• Analyse claim information to identify anomalies, inconsistencies and indicators of fraud or misrepresentation.
• Provide evidence-based advice to Claims teams and manage external investigation and specialist service providers.
• Maintain investigation files and reports, collaborate with stakeholders on emerging fraud risks, and improve investigation processes and controls.

Requirements

• Demonstrated experience in general insurance claims, investigations, law enforcement or a related investigative field.
• Certificate III in Investigative Services or an equivalent recognised investigative qualification.
• Strong investigative and analytical capability, including the ability to assess complex information and evidentiary issues.
• Ability to develop investigation strategies and select appropriate methods for obtaining evidence.
• Strong interviewing and communication skills for managing sensitive and complex customer interactions professionally.
• Excellent written communication skills and the ability to produce clear, concise, evidence-based investigation reports.
• Strong planning and case-management skills, including the ability to manage competing priorities and a high-volume investigation portfolio.
• Ability to collaborate with Claims teams, Fraud Analysts, external investigators and other stakeholders.

Culture & Benefits

• Permanent full-time employee position with a January 2027 start date.
• Hybrid working with a mix of home and office work to support work-life balance.
• Wellbeing coaching, nutritional support, confidential counselling, and financial and legal advice.
• 18 weeks of gender-equal flexible leave for all new parents, including paid superannuation.
• Inclusive workplace focused on development, diverse perspectives and employee wellbeing.

Hiring process

• Apply online through the step-by-step application process.
• Successful applicants must complete work-rights, police and credit checks through the online provider as a condition of employment.