Team Lead, Financial Crimes (Fintech)

Location: Sydney, NSW, Australia; hybrid workplace

Company

hirify.global supports the future of payments in Australia and helps protect financial institutions and their customers.

What you will do

• Lead, coach, and develop a frontline Financial Crime team of Fraud Officers and Senior Fraud Officers.
• Set clear goals, provide regular feedback, and create meaningful development opportunities.
• Build an engaged and inclusive team culture while maintaining service levels and customer outcomes.
• Manage performance fairly and consistently, recognise strong contributions, and address quality or capability gaps through coaching and action plans.
• Lead people through change in a complex 24/7 operational environment.

Requirements

• Demonstrated people leadership experience in a frontline, contact centre, or operational environment.
• Strong focus on coaching, engagement, and capability building.
• Confidence setting expectations, managing performance, and leading people through change in a complex 24/7 environment.
• Strong communication and relationship skills, including the ability to build trust and have constructive conversations.
• Ability to create a safe and inclusive team culture.

Nice to have

• Financial services experience and knowledge of fraud management across retail financial products.
• Knowledge of fraud and card-related products, payments, card schemes, online banking fraud, and AML/CTF requirements.
• Experience using quality insights, operational measures, and process improvement to strengthen individual and team performance.

Culture & Benefits

• Hybrid work model supporting lifestyle and personal goals.
• IGNITE program recognising individual and team achievements.
• Initiatives supporting physical, mental, and financial wellbeing, plus discounts through hirify.global Advantage.
• Employer-funded paid parental leave.
• Novated leasing and the option to purchase additional annual leave.
• Equal opportunity employer committed to an equitable, diverse, socially inclusive, and barrier-free recruitment process.

Hiring process

• Screening and interviews may take place before the job advertisement closing date.
• hirify.global does not accept unsolicited resumes from recruitment agencies or search firms.