Senior Specialist - Bioinformatics (Global Customer Support-Molecular Labs) (NGS)

Location: Pleasanton, California, United States; hybrid with Santa Clara, CA; onsite work in Pleasanton required. Travel: 25% domestic and international travel.

Salary: $90,800–$168,600 annually, based on the primary California location. A discretionary annual bonus may also be available.

Company

hirify.global develops medicines and biotechnology solutions, with substantial investment in research and development and a portfolio of FDA-approved medicines.

What you will do

• Lead service concept strategy, technical requirements, milestones, and deliverables for new NGS products and product updates through launch decisions.
• Provide Tier-2 hotline, remote, and onsite support for assay performance, bioinformatics troubleshooting, and customer escalations.
• Define service, training, and support concepts and assess customer-facing documentation and training materials.
• Maintain product knowledge repositories, create user and support manuals, and design and deliver training for clients, instructors, and support teams.
• Coordinate complex initiatives with cross-functional teams, senior stakeholders, regional service teams, and multiple business units.
• Support Multi-Center Evaluation initiatives and instructor certification and re-certification.

Requirements

• Bachelor’s degree in Bioinformatics, Computational Biology, Biostatistics, or an equivalent technical field.
• 5+ years of relevant experience combining technical project management, customer or field support, and bioinformatics pipeline analysis.
• Experience with standard analyses and pipelines for next-generation sequencing data in bioinformatics, genomics, biotechnology, or a closely related technical field.
• Hands-on experience with primary, secondary, and tertiary sequence analysis and with designing, developing, documenting, and deploying NGS bioinformatics pipelines.
• Advanced knowledge of Linux/Unix, shell scripting, GitHub or GitBook, and proficiency in one or more of R, Python, or Jupyter notebooks.
• Experience installing, configuring, and applying open-source tools including BWA, Giraffe, STAR, samtools, and GATK.
• Experience orchestrating workflows with Nextflow and working in HPC server and cloud infrastructure environments.
• Experience with genomic data transfer, storage solutions such as AWS/GCP, data protection, data management, and compliance for large-scale genomic datasets.
• Strong written and verbal communication, analytical thinking, stakeholder engagement, autonomous execution, technical leadership, and structured cross-functional project management skills.
• Hands-on wet-lab experience and foundational knowledge of DNA sequencing instruments, chemistry, and library preparation protocols.
• Working knowledge of Unix systems administration, networking fundamentals, container technologies including Docker and Singularity, and deployment, troubleshooting, and configuration.

Nice to have

• Experience with multiomics and epigenomics analysis.
• Experience in genomic data repository operations, database administration, or NGS clinical diagnostics and IVD.

Culture & Benefits

• Full-time regular employment with benefits detailed in the provided benefits information.
• Global collaboration across teams in Pleasanton, Penzberg, Cape Town, and Rotkreuz.
• Relocation benefits are not available for this position.
• An annual discretionary bonus may be available based on individual and company performance.
• Equal employment opportunity and applicant accommodation support are provided.

Hiring process

• Applications are submitted through the hirify.global online application process.
• Applicants requiring accommodation for the online application process can contact hirify.global through the specified accommodation form.