Junior Support Specialist (Finance)

Location: Europe; fully remote

Company

hirify.global provides cloud-based practice information management software for veterinary and therapy professionals, serving more than 30,000 professionals across 55+ countries.

What you will do

• Provide efficient customer support for Provet veterinary finance software while meeting support targets and maintaining high customer satisfaction.
• Perform system modifications based on customer needs when possible within the product.
• Develop support best practices independently and collaboratively.
• Collaborate with Sales, Marketing, Implementations, and Product Development to improve customer service.
• Work toward individual and business-unit OKRs and contribute to other company tasks when needed.

Requirements

• Professional education and background relevant to succeeding as a Support Specialist.
• Native-level Finnish and professional spoken and written English.
• Ability to manage multiple customers and work efficiently toward quantitative support targets.
• Strong collaboration skills and independence in connecting with relevant stakeholders.
• Eagerness to learn and ability to use AI.

Nice to have

• Finance background.
• Previous experience working in an international company.

Culture & Benefits

• Remote-first work with remote employees and offices or collaboration hubs.
• Meaningful work in a fast-growing healthcare software company.
• Competitive compensation and benefits.
• Learning and professional growth opportunities.
• Tools needed for the role, frequent company events, and collaboration with colleagues worldwide.

Hiring process

• The position will be filled as soon as a suitable candidate is found.
• Applications should be submitted through the official recruitment channels; suspicious contacts outside the Applicant Tracking System and official hirify.global email addresses should be treated with caution.