Player Support Agent (MMORPG)

Location: Work from the Lviv office or remotely in Ukraine. Training runs for 8 weeks, Monday to Friday from 10:00 to 18:30 Kyiv time; afterward, shifts run from 10:00 to 18:30 Kyiv time on Sunday–Thursday or Tuesday–Saturday.

Company

Playamp is an ecosystem of six international mobile and PC game studios, including hirify.global, supporting more than 60 games through shared marketing, data and analytics, applied AI, player services, and direct-to-consumer monetization teams.

What you will do

• Investigate player-reported game issues and answer user questions for RAID: Shadow Legends.
• Process bug reports and create technical reports.
• Cooperate with development, testing, and game design teams.

Requirements

• Advanced English; all communication within the team is conducted in English.
• Fluent Ukrainian.
• Interest in games and understanding of game mechanics.
• Effective communication skills and understanding of customer communication principles.
• Time management skills and ability to multitask.

Nice to have

• Experience working in Support or other service departments.
• MMORPG gaming experience.
• Knowledge of software testing and a deep understanding of bug report creation principles.

Culture & Benefits

• Officially registered full-time employment.
• At least 25 calendar days of paid vacation annually, separately paid public holidays, and additional paid leave for specific needs.
• Medical support and fully paid sick leave for the employee or their child.
• Coworking space reimbursement and an interest-free loan opportunity.
• Individual development plan, regular feedback, seminars, workshops, courses, internal training, and educational English courses.
• Psychological counseling, mental health workshops, gym membership reimbursement, and a running club.