Desktop & Infrastructure Support Engineer (Microsoft)

Location: On-site in Edinburgh, United Kingdom. Candidates must be sole UK nationals and must have lived and worked continuously in the UK for the past five years; dual nationals cannot be considered. Security clearance eligibility is required.

Company

hirify.global provides technology services and supports secure enterprise IT environments.

What you will do

• Provide hands-on technical support across desktop and infrastructure services, including laptops, desktops, VDI, and servers.
• Diagnose, troubleshoot, own, and escalate incidents while supporting users and collaborating with wider technical teams.
• Install, configure, maintain, and deploy desktop and infrastructure technologies, including operating systems and applications through Microsoft SCCM.
• Support Microsoft Entra, Azure, Intune, Trellix ePO, and client-side security agents.
• Monitor systems, maintain performance and availability, and contribute to infrastructure projects, deployments, upgrades, and improvements.
• Maintain incident records, technical documentation, configuration details, equipment records, and change information while following security procedures.

Requirements

• Proven experience in desktop support, infrastructure support, or a similar technical environment.
• Experience supporting desktop and infrastructure technologies, including laptops, desktops, VDI and/or servers.
• Experience with Microsoft SCCM and operating system/application deployment.
• Knowledge or experience of Microsoft Entra, Azure, and Intune.
• Good understanding of IT hardware, software, networking, and infrastructure concepts.
• Strong troubleshooting, problem-solving, communication, customer-service, documentation, and prioritisation skills.
• Ability to work independently and collaboratively, take ownership through resolution, learn new technologies, and follow established security procedures.
• Eligibility for security clearance is required; candidates must be sole UK nationals who have lived and worked continuously in the UK for the past five years. Dual nationals cannot be considered.

Nice to have

• Experience with Trellix ePO and client-side agents.
• A relevant degree or equivalent experience.
• Relevant IT qualifications or certifications such as CompTIA A+, Microsoft 365, AWS Cloud Practitioner, or similar.

Culture & Benefits

• Full-time, on-site work prioritising in-person collaboration, with flexibility intended to support wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment with support and adjustments available throughout the hiring process.
• Opportunities to work with experienced IT and infrastructure professionals and develop technical knowledge across a broad technology environment.
• Competitive salary, pension, private medical cover, and wellbeing programmes.
• Work focused on security, service quality, teamwork, and infrastructure improvement.