Program Manager (E-commerce)

Location: Luxembourg, Luxembourg; hybrid approach with teams in the office an average of four days a week.

Company

hirify.global is a global creative company and Amazon consulting agency within WPP, providing brand experience, customer experience, commerce, advertising, content, and platform services across more than 55 markets.

What you will do

• Lead complex, high-value and high-volume client programs spanning multiple brands, retailers, workstreams, projects, and markets.
• Build trusted senior client relationships, understand business priorities, provide strategic guidance, and lead client conversations.
• Translate business objectives and scopes into program roadmaps, governance structures, delivery strategies, and operational plans.
• Coordinate internal teams, partner agencies, client stakeholders, and external suppliers while managing dependencies, ownership, risks, and delivery quality.
• Manage program budgets, forecasts, resource allocation, profitability, and commercial opportunities including upselling and cross-selling.
• Mentor Project Managers and delivery teams while improving program efficiency, workflows, tools, scalability, and operational consistency.

Requirements

• University degree in business, marketing, communications, or a related field, or equivalent relevant professional experience.
• Significant experience managing complex programs or large client portfolios in an agency, consultancy, or similarly fast-paced environment.
• Experience overseeing multiple projects and workstreams across markets, brands, and multidisciplinary teams.
• Strong client relationship management, stakeholder influence, strategic guidance, communication, and organizational skills.
• Ability to translate business objectives into program roadmaps, governance structures, and actionable delivery plans.
• Strong commercial and financial acumen, including budgets, forecasts, resource allocation, profitability, upselling, and cross-selling.
• Leadership experience guiding and mentoring Project Managers and driving accountability and collaboration.
• Proactive, solution-oriented ownership, sound judgement, consistent follow-through, and the ability to manage dependencies, competing priorities, and delivery risks.
• Fluency in English is required.

Nice to have

• Familiarity with e-commerce and program or project management methodologies such as Agile and Waterfall.
• Recognised certifications such as PRINCE2 or PMP.
• Additional languages.

Culture & Benefits

• Career development and support for growing professional skills.
• Work on commerce solutions, services, websites, and campaigns for major global brands and retailers.
• Collaborative culture focused on creativity, connection, respect, inclusion, and creative bravery.
• Hybrid working with office attendance averaging four days per week; accommodations or flexibility can be discussed during the interview process.