Citrix VDI Engineer (NetScaler)

Location: Sofia, Bulgaria; hybrid arrangement with 2 days at the office

Company

hirify.global is a global software and cloud solutions provider and distributor with around 12,000 people across more than 70 countries.

What you will do

• Provide P2 support for authentication, LDAP, MFA, SSL/TLS, load balancing, and Citrix Gateway access incidents.
• Operate and maintain Citrix ADC/NetScaler SDX and VPX platforms, including HA pairs and Gateway configurations.
• Plan and execute firmware lifecycle activities, patching, vulnerability remediation, and controlled upgrades.
• Manage monitoring, logging, backup and recovery, housekeeping, and certificate lifecycle activities.
• Coordinate with network and firewall teams and manage vendor support cases through resolution.
• Maintain operating manuals, knowledge articles, change records, and incident documentation; participate in on-call rotations and planned out-of-hours maintenance.

Requirements

• Good experience in technology consulting and implementation in enterprise environments.
• Strong hands-on experience with Citrix ADC/NetScaler SDX and VPX, including HA pairs and Citrix Gateway configurations.
• Proven P2 troubleshooting experience with authentication, LDAP, MFA, SSL/TLS, load balancing, and Gateway access.
• Experience with firmware lifecycle management, patching, vulnerability remediation, and controlled upgrades.
• Practical knowledge of monitoring, logging, backup and recovery, and certificate lifecycle management.
• Experience with Citrix ADM, CyberArk, network and firewall dependencies, and vendor case handling.
• Knowledge of enterprise IT strategies, methods, and best practices, plus project management and/or service management skills sufficient to deliver agreed SLAs.
• Strong communication and documentation skills; structured, proactive, and customer-focused approach.
• Fluent/professional English, written and verbal; eligibility for customer access clearance and compliance with customer security and confidentiality requirements.
• Willingness to participate in on-call rotations and planned maintenance outside standard working hours.

Nice to have

• German language skills.
• PowerShell or comparable scripting skills.

Culture & Benefits

• 26 days of annual paid leave.
• Paid one-calendar-month sabbatical every 3 years, subject to performance criteria.
• Private health insurance, Multisport card, and food vouchers worth 40.90 EUR per month.
• Work-from-home or transportation allowance of 20.45 EUR per month.
• Flexible work combining remote work with visits to the local office, plus training and development opportunities.
• Full-time employment with agreed on-call and planned maintenance arrangements.

Hiring process

• Applicants requiring reasonable adjustments should email the accommodations contact, identify the role, and provide their country location.