Senior Engineering Manager (AI)

Location: Warsaw, Poland; hybrid work with at least 12 monthly in-office days

Company

Bolt is a global mobility platform serving more than 200 million customers and 4.5 million driver and courier partners across 50 countries through ride-hailing, food delivery, scooters, e-bikes, and car-sharing services.

What you will do

• Lead and grow a group of engineering managers and senior engineers across a team of approximately 25–30 people, including backend, full-stack, and machine learning engineers.
• Own the technical direction for Customer Support engineering, including agent orchestration, evaluation, knowledge systems, and support-agent tooling.
• Increase automation rates while maintaining quality and fair customer outcomes through guardrails and measurable performance criteria.
• Partner as an equal with Customer Support, Product, Analytics, and Design.
• Take direct ownership of complex cross-functional initiatives spanning engineering and operations.

Requirements

• Several years of experience leading engineering managers, not only engineers, in an organisation of comparable scale and complexity.
• Production experience building and shipping AI systems such as agentic tooling, chatbots, RAG and knowledge pipelines, or in-house AI platforms.
• Ability to set technical direction through architecture reviews, principles, technical leads, and guardrails, while defending an independent technical perspective.
• Comfort with evaluation methodology and data-driven assessment of AI system performance.
• Ability to explain the business value of automation to non-engineering stakeholders.

Culture & Benefits

• Hybrid work model balancing flexibility and in-person collaboration, with at least 12 monthly in-office days.
• Competitive salary, stock options, wellness perks, and opportunities for professional growth.
• A 1-month paid sabbatical after five years at Bolt.
• Annual company events and smaller team gatherings.
• Inclusive equal-opportunity workplace with reasonable accommodations available throughout the hiring process.