Associate Client Manager (Fintech)

Location: Remote in the USA; occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.

Salary: $80,000–$100,000 per year.

Company

TrueAccord, a wholly owned subsidiary of hirify.global, combines machine learning and human-based support to provide personalized digital debt-resolution experiences for lenders and consumers.

What you will do

• Manage a portfolio of mainly passive clients and support consistent delivery of services and client satisfaction.
• Assist Client Managers with account portfolio operations, performance tracking, and documentation.
• Prepare routine reports, dashboards, and meeting materials while maintaining data integrity and consistency.
• Serve as the initial contact for routine client inquiries and support issue troubleshooting and resolution.
• Collaborate with internal support teams to process requests and deliver client work to standard quality requirements.
• Participate in training, mentorship, and self-directed learning focused on debt collection, product features, and client strategy.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• Entry-level experience in Client Success, Customer Support, Operations, or a related field.
• Experience in debt collections or default management.
• Strong organizational skills and attention to detail, especially in data entry and reporting.
• Strong written and verbal communication skills.
• Ability to learn complex software tools and internal platforms quickly.
• Collaborative mindset and desire to grow into a more independent, client-facing role.
• Reliable internet connection, professional work environment, and ability to protect confidential information while working remotely.
• The role requires extended periods at a computer, virtual meetings, and use of standard office technology; reasonable accommodations will be considered.

Culture & Benefits

• Remote-first environment supporting a global, cross-functional business, with flexibility outside standard business hours when needed.
• Flexible vacation, medical, dental, and vision insurance.
• Traditional and Roth retirement savings options, company-paid disability and life insurance, and flexible spending accounts.
• Family-friendly parental leave, volunteer and voting time off.
• On-demand wellness platform access for the employee and five friends or family members, plus discounts through PerkSpot.
• Equal opportunity workplace committed to diversity and inclusion.

Hiring process

• Recruiters contact candidates only through official @trueaccord.com email channels.
• TrueAccord does not request payments, banking information, equipment purchases, passwords, access keys, or interviews by text message or messaging apps.
• Suspected recruiting fraud should be verified by emailing recruiting@trueaccord.com and reported to the relevant provider or platform.