Enterprise Customer Onboarding Manager (AI)

Location: Amsterdam, The Netherlands; hybrid work with attendance at the Amsterdam office at least twice a week required. Offices are also available in Rotterdam.

Company

hirify.global provides an enterprise digital asset management platform that helps global brands govern, orchestrate, and automate creative content workflows through AI-powered content orchestration.

What you will do

• Lead complex enterprise implementations across stakeholders, business units, workstreams, legacy migrations, and custom integrations.
• Run requirements workshops and advise customers on taxonomy, metadata structures, and cross-functional DAM governance.
• Lead AI adoption for metadata mapping, multilingual content migration, reporting, and other enterprise workflows.
• Drive rapid time-to-value, support net retention and expansion goals, and identify qualified high-ARR leads for Sales.
• Partner with Product and Engineering to document, prioritize, and resolve implementation issues requiring product fixes.
• Coordinate matrix resources, forecast requirements, monitor budgets and effort, and maintain project data in Kantata, Jira, Catalyst, and Salesforce.

Requirements

• Proven experience managing onboarding programs or implementation consulting for Tier 1 and Tier 2 SaaS customers, including large-scale accounts or high-value enterprise portfolios.
• Strong technical aptitude for enterprise architecture and ecosystem connectivity, with deep knowledge of APIs, integrations, or SDK configurations.
• Strategic AI literacy and comfort leading AI platform adoption to optimize delivery, scale data workflows, automate complex reporting, and improve personal efficiency.
• Exceptional systemic thinking and problem-solving skills for distinguishing routine setup issues from complex, non-routine enterprise blockers.
• Ability to design scalable onboarding frameworks that address category-level implementation challenges.
• Near-total autonomy, proactive ownership, risk anticipation, and ability to define clear project objectives.
• High EQ and excellent oral and written communication skills, including the ability to advise C-level customer stakeholders and translate technical concepts into business terms.
• Ability to navigate large, diverse user groups and organizational politics while building consensus across conflicting stakeholder interests.
• Fluency in English required; working from the Amsterdam office at least twice a week and willingness to travel as needed required.

Nice to have

• Proficiency in German or French.

Culture & Benefits

• Collaborative environment focused on creative thinking, self-initiative, inclusion, and respectful teamwork.
• Learning and Development budget.
• Commuting budget, mental health and well-being support, and hirify.global Love stipend.
• Unlimited vacation policy and Volunteer Time Off.
• Team and company activities, complimentary lunches and snacks.