Process & Intake Analyst

Location: Limassol, Cyprus; on-site work in a fully equipped city-center office. The role includes a 3-year Cyprus work visa with full relocation and visa-process support, including assistance for family relocation.

Company

hirify.global is a technology company building large-scale entertainment products for a global audience, with platforms serving millions of users and ranking among the top 50 most visited websites globally.

What you will do

• Design and launch a cross-functional request front door, including request types, intake forms, triage rules, routing, and phased adoption.
• Define service levels, measure request volumes and response times, and use operational data to identify and remove bottlenecks.
• Build and maintain a policy and process repository with ownership, versioning, approval status, and review dates; run review cycles and report repository health.
• Create an ownership register for processes, systems, and vendor relationships, resolving gaps and overlaps with relevant departments.
• Map current-state workflows, identify duplicated steps, manual handoffs, and unnecessary approvals, then implement simpler routes.
• Configure workflows, forms, templates, dashboards, automations, guidance, and onboarding; prototype scripting or AI-assisted helpers and report to the Head of Operations.

Requirements

• 4+ years of experience in business process analysis, operations, service management, or a similar role in technology and/or cross-functional environments.
• Proven experience designing and launching an intake, request-management, or service-desk process adopted by other teams.
• Experience building or operating a structured knowledge base, policy library, or document-control process with clear ownership and review cycles.
• Strong process-mapping and analytical skills, including turning an unclear current state into a simple, documented, agreed target state and identifying gaps in ambiguous environments.
• Hands-on configuration of workflow and service-desk tools such as Jira Service Management, Confluence, or similar, including forms, workflows, automations, and reporting; comfort with spreadsheets, light scripting, and AI assistants for prototyping and automation.
• Ability to define and track operational metrics and present them clearly to managers and leadership.
• Strong facilitation, stakeholder-management, and written-communication skills, with the ability to drive adoption in teams that do not report to you.

Nice to have

• Experience with ITIL or similar service-management practices, or with a formal document-control or compliance framework.
• Experience migrating a knowledge base or service desk between platforms.
• Experience in an international organization where processes may differ between departments.
• Familiarity with conversational or AI-assisted front doors, including chat-based intake or self-service answers from a knowledge base.

Culture & Benefits

• Full-time permanent employment under an EU-based contract, with relocation support, flights to Limassol, a company-covered apartment for the first month, and family assistance.
• EU passport opportunity after four years of residence, subject to applicable conditions.
• Private medical insurance, corporate mobile plan, provident fund after probation, and performance reviews twice a year with bonus and salary-adjustment opportunities.
• Support for language courses, conferences, training, coaching, psychological assistance with 50% coverage, and 50% coverage of children’s school and kindergarten fees.
• Fully covered sports benefits, in-house scooters and bike rentals, office breakfasts and lunches, coffee bar, and health bar.
• International teams, corporate events, team buildings, hackathons, peer recognition, and an office designed for focused work and collaboration.

Hiring process

• HR interview lasting 40 minutes.
• Technical interview lasting 1 hour, followed by a final interview lasting 1 hour.
• Recommendations check and job offer.