Process Support Engineer - E3 (Semiconductor)

Location: Shanghai, China; on-site customer support and 20% travel required. Relocation eligible.

Company

hirify.global develops materials science, engineering solutions, and equipment for semiconductor chips and advanced displays.

What you will do

• Provide on-site customer support through installations, system diagnoses, service, and repair of complex semiconductor equipment.
• Develop leading-edge processes with customers and R&D teams for advanced semiconductor manufacturing.
• Create hypothesis experiments and design of experiments, analyze data statistically, and prepare reports with technical conclusions.
• Troubleshoot complex process and customer product issues, perform root cause analyses, and resolve problems.
• Communicate with customers and internal stakeholders to build trust and achieve project goals.
• Support junior colleagues, act as a customer-business liaison, and lead small projects with manageable risks and resources.

Requirements

• Bachelor’s degree in chemistry, physics, materials engineering, electrical engineering, optoelectronics, or a related field.
• 4–7 years of experience in the semiconductor fab or equipment industry.
• Strong interpersonal and communication skills to explain sensitive information and build consensus among project stakeholders.
• English communication proficiency required.

Nice to have

• Master’s degree or PhD in a related field.

Culture & Benefits

• Full-time employment with a supportive environment focused on learning, development, and career growth.
• Health and wellbeing programs and employee support.
• Work involves customer-facing on-site activities and 20% travel.
• Equal opportunity employment is provided without discrimination on protected grounds.