Talent Acquisition Specialist (Refund Operations)

Location: Tokyo, Japan; on-site

Company

hirify.global provides global commerce-enabling payment technology, including tax-refund and currency-conversion solutions through its Global Blue business.

What you will do

• Manage the full recruitment lifecycle from requisition through offer acceptance and onboarding coordination.
• Partner with hiring managers, operational leaders, HR colleagues, and external recruitment partners to define hiring needs and recruitment strategies.
• Source, screen, and interview candidates for refund operations, customer service, retail, hospitality, travel, and support roles.
• Support high-volume hiring for Refund Operators, Refund Leaders, and other customer-facing positions across Japan.
• Coordinate interviews, maintain candidate communication, and provide a strong candidate experience.
• Build talent pipelines, manage job-board activity, maintain recruitment data, and provide hiring metrics and market insights.

Requirements

• Minimum 3 years of recruitment or talent acquisition experience, including recruitment within Japan.
• Experience recruiting for customer service, retail, hospitality, travel, operations, or similar service-oriented environments.
• Experience recruiting both permanent and non-permanent employees, including part-time, fixed-term, and dispatch employees.
• Proven ability to manage multiple recruitment processes and competing priorities simultaneously.
• Strong stakeholder management, communication, candidate service, relationship-building, and organizational skills.
• Ability to work independently, take ownership of hiring outcomes, solve problems hands-on, and adapt to a changing environment.
• Experience using ATS and HRIS systems, with strong proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Native-level Japanese and business-level English communication skills.

Nice to have

• Diploma or degree in Human Resources, Business Administration, or a related field.
• Workday experience.
• Experience supporting high-volume recruitment campaigns.

Culture & Benefits

• Full-time, on-site position supporting Shift4’s growing business in Japan.
• Collaboration with local HR teams, business stakeholders, and the Global Talent Acquisition team.
• Opportunity to support recruitment events, employer branding, and talent acquisition projects.
• Equal opportunity employment without discrimination based on protected characteristics.