Senior Product Manager (Growth, AI)

Location: Dublin, Ireland; hybrid working with at least three office days per week

Company

Build AI-powered customer support experiences with Fin, an AI Customer Agent integrated with hirify.global’s help desk and Salesforce’s Agentforce ecosystem.

What you will do

• Own the self-serve existing-business book from conversion through renewal, expansion, or churn, with accountability for net growth.
• Increase Fin adoption and help existing customers automate more of their support.
• Build retention, expansion, lifecycle, and customer-signal motions across the self-serve base.
• Design handoffs between self-serve and sales and improve onboarding, activation, Fin setup, billing, plan management, and expansion journeys.
• Drive adoption of new products and features, using customer research and data to prioritize the roadmap.
• Collaborate with product, design, engineering, data, lifecycle marketing, customer success, and sales teams to build, ship, and measure product impact.

Requirements

• Experience owning retention, expansion, adoption, or monetisation for a self-serve or product-led business.
• Strong customer focus and problem-framing skills based on research, data, and direct customer conversations.
• Strong data fluency with funnels, cohorts, and customer signals, using evidence to identify opportunities, size them, and measure impact.
• Ability to build and communicate clear, compelling product roadmaps.
• Excellent product judgment across customer needs, business impact, technical constraints, and delivery priorities.
• Ability to lead cross-functional outcomes across product, design, engineering, data, lifecycle marketing, customer success, and sales without direct ownership of those teams.
• AI fluency sufficient to understand LLMs and AI agents, assess feasibility, make product decisions, and use AI to accelerate work.
• Outcome-oriented approach with clearly defined success metrics, transparent progress sharing, and measurable impact.
• No minimum years of experience or prior Product Manager title is required; former founders, strategy and operations leaders, consultants, and career Product Managers are considered based on impact, drive, potential, and end-to-end ownership.

Culture & Benefits

• Hybrid working policy with flexibility to work from home and an expectation of at least three office days per week.
• Benefits and resources supporting health, wellbeing, family, time away, and financial security; offerings vary by location.
• Open and accepting culture focused on collaboration, inclusion, non-discrimination, and strong work outcomes.
• AI agents and company resources are intended to support employee impact and career development.