IT Service Desk Junior Analyst (Retail)

Location: Office-based in Shirebrook, England, United Kingdom. Shift pattern operates between 7am and 9pm, including weekend work once every four weeks.

Company

hirify.global is part of Frasers Group, a retail business building a global ecosystem of sports, premium, and luxury brands through digital innovation and store experiences.

What you will do

• Handle IT support queries from head office, warehouses, and retail locations globally.
• Provide support through contact centre and ticketing systems.
• Troubleshoot issues and proactively manage ticket queues.
• Escalate challenging issues to senior team members when needed.
• Prepare hardware and software with wider IT teams.
• Write technical documentation and knowledge articles.

Requirements

• No prior experience is required; demonstrate a passion for IT and the desire to develop technical skills.
• Work effectively in a team and communicate clearly with colleagues to offer and receive support.
• Use logical problem-solving and remain calm under pressure.
• Proactively manage and prioritise a busy workload.
• Technical training is provided through the IT Training Programme during onboarding.

Nice to have

• Customer-facing experience and/or experience in a retail or warehouse environment.

Culture & Benefits

• Full-time office-based role with a shift pattern between 7am and 9pm and weekend work once every four weeks.
• Employees can participate in Retail Reconnect, spending one to two days each financial year in a store or warehouse to understand frontline operations.
• Recognition programmes include Frasers Champion and Fearless 1200.
• Frasers Fit provides free gym classes, discounted memberships, and wellbeing resources covering physical, financial, and mental wellbeing.
• Retail Trust provides a 24-hour wellbeing helpline, counselling, and financial and legal support.

Hiring process

• Shortlisted applicants may be asked to confirm key details before a first-stage recruiter interview focused on behaviour and alignment with company values.
• Successful candidates may complete one or two further interviews with the hiring manager or wider team, potentially including a presentation or practical task.