Principal Business Systems Architect (Salesforce)

Location: United States - Remote

National base salary: $164,000–$228,000 per year.

Company

Commerce is an AI-driven commerce ecosystem connecting BigCommerce, hirify.global, and Makeswift to help businesses use data and deliver personalized experiences across channels.

What you will do

• Define end-to-end architecture across CRM, billing, Marketing Operations, revenue systems, and the integration or middleware layer.
• Set the target-state architecture and translate it into a sequenced, fundable roadmap for implementation teams.
• Lead legacy modernization, including SFDC Legacy decommissioning and migration of Zuora integration ownership into Salesforce Lightning.
• Evaluate major platform decisions, including what to build, buy, retire, or replatform.
• Act as the final architectural authority, resolving cross-system disagreements and communicating scalability, security, cost, maintainability, risks, and tradeoffs.
• Create solution designs, build specifications, system diagrams, integration maps, and decision records, supporting developers and administrators during implementation.

Requirements

• 10+ years in enterprise architecture, solutions architecture, or senior technical individual-contributor leadership, spanning CRM and billing or ERP rather than a single-system specialization.
• Experience with go-to-market and revenue systems such as Salesforce or HubSpot, CPQ, quote-to-cash, and order-to-revenue flows.
• Proven experience leading large-scale legacy system modernization or decommissioning, including migration risk management and sequencing.
• Experience serving as the final technical authority, listening to better information, and changing course when appropriate.
• Strong written communication skills and the ability to document complex technical tradeoffs clearly.
• Ability to work within a standardize-first review process, with customization decisions signed off by the VP of Technology.
• Strong stakeholder communication, conflict management, consensus-building, and respectful pushback skills.

Nice to have

• Experience with Zuora or a comparable billing or subscription platform.
• Experience standing up or scaling AI-assisted engineering tooling.
• Experience at a company of similar scale and complexity managing multiple platforms and modernizing legacy systems.

Culture & Benefits

• Remote-first work environment.
• Optional collaborative workspaces are available in Austin, Atlanta, and London for gatherings, workshops, and in-person collaboration.
• Compensation may also include variable pay, equity, and benefits according to local policies.
• Inclusive and accessible hiring experience with accommodations available upon request.

Hiring process

• The interview process includes government ID and biometric verification through Persona.
• Commerce does not charge recruitment fees or request money as part of hiring, employment offers, or visa requirements.