Priority Support Specialist (Sales Tax)

Location: Hybrid; must be based in Salt Lake City, USA

Company

hirify.global is an AI-native tax compliance company that automates sales-tax registrations, calculations, filings, and remittance for e-commerce, SaaS, and other businesses.

What you will do

• Own complex cases such as filing discrepancies, state notices, stuck registrations, and refund claims from investigation through resolution.
• Manage a portfolio of strategic, high-value accounts and build trusted client relationships.
• Research state guidance, statutes, and jurisdiction databases; verify findings and document solutions for future cases.
• Write accurate, clear, and empathetic customer responses about complex tax issues.
• Investigate Shopify, Stripe, and custom API integration issues, reproduce bugs, and provide actionable reports to Engineering.
• Share knowledge, improve documentation and processes, and support teammates on difficult cases.

Requirements

• One of the following: 2+ years of hands-on US sales tax, VAT, or indirect-tax compliance experience including filings, notices, registrations, amended returns, or audits, plus direct work with tax authorities; or 5+ years in customer support owning cases end to end and deep expertise in another complex domain.
• For the complex-domain path, evidence of learning and mastery such as training materials, documentation, certifications, or being assigned difficult cases within months.
• Client-facing experience in customer success, account management, consulting, or a comparable role, ideally with ownership of a large account portfolio.
• Strong research habits, including checking primary sources and documenting the research.
• Excellent written English, with the ability to explain difficult problems to non-technical customers and de-escalate concerns in writing.

Nice to have

• Experience with tax software or compliance platforms such as Avalara, Vertex, TaxJar, or Taxually.
• Experience using state and local GIS or jurisdiction databases to determine tax rates.
• Startup experience or a record of building processes rather than only inheriting them.

Culture & Benefits

• Full medical, dental, and vision coverage.
• 401(k), wellness benefits including Headspace and Peloton One, and office lunch and snacks.
• Equity participation and regular team offsites and company events.
• Ownership-oriented culture where individual work has visible impact.