Senior Application Consultant (Insurance)

Location: Lisbon, Portugal; hybrid workplace

Company

hirify.global's UK Retail technology team supports the Merlin (Sapiens IDIT) insurance platform and its transition to a future document management solution.

What you will do

• Own end-to-end business document configuration changes in Merlin, from approved scope through build and deployment.
• Plan and execute unit testing, peer reviews, defect resolution, change sign-off, and audit evidence.
• Collaborate with product owners, change teams, business analysts, delivery leads, engineering teams, quality engineering, and Sapiens stakeholders.
• Line-manage an initial team of approximately two Associate Application Consultants through mentoring, performance management, work allocation, and capability development.
• Lead the migration of document configurations from Merlin to the future document management system, including knowledge transfer, training, and data migration readiness.
• Improve configuration processes, development standards, controls, and delivery practices while maintaining quality and compliance.

Requirements

• Proven experience in configuration or change roles on complex software platforms, preferably policy or insurance systems, with exposure to document or template generation.
• Strong understanding of change governance, unit testing, evidence-based change control, controlled implementation, defect resolution, and release readiness in a regulated environment.
• High attention to detail and rigorous documentation and version-control discipline for changes, test evidence, and approvals.
• Strong communication and stakeholder-management skills, including explaining complex technical concepts to non-technical stakeholders.
• Experience leading or mentoring team members, with the ability to manage performance and develop capability.
• High ownership, accountability, collaboration, proactive alignment with technical experts, and a continuous-improvement mindset.

Nice to have

• Hands-on experience with Sapiens IDIT (Merlin) or other policy administration and document management platforms.
• Experience with document composition tools, document template design, document workflows, or modern document management solutions.
• Experience working with third-party solution providers or core system vendors, including coordinating knowledge transfer and best practices.
• Project or change management experience, agile delivery processes, JIRA, and structured, auditable change management.

Culture & Benefits

• Permanent, full-time employment in a hybrid workplace.
• Work in a delivery squad or project with product, change, engineering, and quality teams.
• Culture focused on ownership, accountability, collaboration, continuous learning, knowledge sharing, and process refinement.