Senior IT Manager (AI)

Location: Onsite in the Austin, Texas office, United States

Salary: $158,000–$252,800 per year, plus potential annual or incentive bonus and/or restricted stock units.

Company

hirify.global provides online legal services by combining technology, attorney-led solutions, and legal expertise.

What you will do

• Lead, develop, and mentor a small IT team of system analysts, engineers, and IT operations professionals.
• Oversee lifecycle management for workplace hardware and software, including installation, configuration, patching, upgrades, and decommissioning.
• Manage MDM tools and maintain compliance across mobile devices, laptops, and desktops.
• Standardize technology experiences across offices and endpoints while consolidating tools and optimizing the technology portfolio.
• Automate onboarding, offboarding, access provisioning, device provisioning, and other repetitive IT processes.
• Design controls for AI-powered Tier 1 IT support assistants and track SLAs, KPIs, service quality, and user satisfaction.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
• 10+ years of experience in IT infrastructure, systems, and solution architecture, including 4+ years leading engineering and IT support or service teams.
• Hands-on experience with MS Entra, Jamf, Intune, Slack, networking, identity management, and systems administration.
• Strong hands-on experience with modern AI tools including Claude, ChatGPT, and Gemini.
• Experience automating service requests with tools such as Workato and Freshworks.
• Ability to operate strategically and hands-on, with strong project management and cross-functional collaboration skills.
• Must work onsite from the Austin office.

Culture & Benefits

• Human-in-the-loop operating model that combines AI capabilities with human judgment.
• Medical, dental, and vision insurance.
• 401(k) with matching contributions, HSA, and FSA.
• Paid time off and short-term and long-term disability insurance.
• Additional wellness benefits including fertility support, mental health benefits, One Medical, and lifestyle benefits of up to $250.