Forward Deployed Engineer (AI)

Location: Boston hybrid or remote within the United States

Salary: $185K–$215K plus equity

Company

hirify.global builds AI assistants for financial institutions across digital, mobile, and voice channels, plus internal-facing tools that augment staff capabilities.

What you will do

• Plan deployment communication and project strategy with AI Implementation Managers.
• Build and deploy production-ready implementations across Voice, Digital, and Outreach, including banking-system integrations.
• Guide clients through implementation, lead technical discussions, explain complex topics, and manage deployments through launch and stabilization.
• Partner with engineering, product, sales, and solutions teams on features, pre-sales questions, handoffs, and implementation feedback.
• Troubleshoot integrations and production issues, identify deployment patterns, and track customer outcome metrics.
• Document best practices, improve team processes, and mentor new Forward Deployed Engineers.

Requirements

• 5–10 years of professional experience in software engineering or a related field, including building and shipping production systems.
• Strong backend engineering skills in Python, Node.js, or a similar language.
• Experience building or deploying conversational AI solutions and making them reliable in production.
• Background working with banks, credit unions, or other financial institutions, including familiarity with their technology and vendors.
• Working knowledge of fintech and banking systems, including core banking platforms and middleware.
• Basic understanding of telephony and voice-system connectivity.
• Hands-on experience with API connectors, integrations, and cloud environments, including troubleshooting.
• Ability to handle technical deployment questions live with clients and follow through with clear answers.

Nice to have

• Experience with AI solutions in the telecom space.
• Experience with contact centers or contact center platforms and their operational workflows.
• Preference is given to candidates based in the Boston area who can work hybrid; remote candidates in the United States are also considered.

Culture & Benefits

• Customer outcomes are prioritized alongside code delivery, with a high-touch client approach.
• 401(k), company equity, and retirement planning support.
• Medical, dental, and vision insurance with fully paid parental leave.
• Flexible vacation policy, professional development budgets, and meeting-free growth days.
• Monthly home-office and wellness stipends, paid volunteer time off, and regular team offsites.