Data Analyst

Location: 100% onsite in Irvine, California; only local candidates will be considered.

Salary: $45.00–$50.00 per hour.

Company

hirify.global is hiring for a client seeking a business-facing Data Analyst for its customer experience team.

What you will do

• Analyze customer service metrics, including order fulfillment, backlog, on-time delivery, queue performance, and expedite requests.
• Build and maintain Power BI dashboards and reports, providing recurring and ad hoc insights to leadership and cross-functional teams.
• Validate data sources, ensure data integrity, and identify trends, reporting gaps, and improvement opportunities.
• Monitor backlog and delivery risk, flag issues proactively, and recommend mitigation actions.
• Partner with customer experience, sales, and operations teams while understanding the end-to-end order flow from entry through reporting.
• Recommend new metrics, dashboard enhancements, and process improvements.

Requirements

• Bachelor’s degree in Analytics, Business, Finance, Supply Chain, or a related field.
• 5+ years of experience in data analytics or a similar role.
• Advanced Power BI and Excel skills.
• Experience with ERP systems, preferably SAP, and CRM platforms.
• Strong analytical, data-validation, and problem-solving skills.
• Outstanding communication skills, including the ability to communicate insights clearly and challenge assumptions.
• Professional background working with data in customer service, sales, or order management.
• No corp-to-corp arrangements or third-party agencies.

Culture & Benefits

• Direct-hire, onsite position.
• Annual discretionary bonus.
• Benefits package and three weeks of paid time off.