Senior Account Manager (iGaming)

Location: Anywhere; remote-first

Company

Builds B2B iGaming platforms for operators, providing integrations, consulting, operational support, and scalable technology for millions of active players.

What you will do

• Own commercial growth plans, business reviews, renewals, and upsell/cross-sell opportunities for high-value B2B platform partnerships.
• Prepare, negotiate, and defend commercial proposals involving discounts, SLA compensation, and renegotiations.
• Analyze client ROI through CRM and BI data to improve product adoption and identify revenue opportunities.
• Translate client metrics, feedback, and organizational needs into actionable product and operational input while identifying churn and integration risks.
• Drive onboarding, configuration, and cross-functional resolution of issues across Legal, Compliance, Finance, Product, and Support.
• Document client requests and feature updates, mentor team members, and deliver product upgrade presentations.

Requirements

• 3+ years of experience in iGaming, either as an Account Manager or in a similar client-facing platform role.
• Advanced commercial negotiation skills, including building, explaining, and defending financial proposals.
• English proficiency at B2 level or higher.
• Deep understanding of the iGaming landscape, including operator gaming sites, operational bottlenecks, and marketing challenges.
• Technical literacy in SDLC and release management sufficient to communicate with developers and explain timelines to clients.
• Experience with account planning using CRM/BI tools and project tools including JIRA, Confluence, Miro, and Asana.
• Resilience, empathy, problem-solving ability, adaptability to unfamiliar tasks or systems, and strong time management and prioritization skills.

Nice to have

• Experience training or mentoring junior Account Managers.
• Advanced Microsoft Office skills, including Excel modeling and PowerPoint client pitches.
• An existing network of operator contacts in the iGaming industry.

Culture & Benefits

• Remote-first work with technical support and coworking compensation.
• Annual benefits cafeteria budget for sports, medical care, mental health, home office, and language learning.
• Paid maternity and paternity leave, monthly childcare allowance, 20+ vacation days, unlimited sick leave, and emergency time off.
• Online, offline, and offsite team events, plus internal courses and growth programs.
• Culture focused on trust, ownership, experimentation, open feedback, resilience, and continuous growth.