Product Operations Specialist (AI)

Location: Tallinn, Estonia; hybrid model with at least 12 monthly in-office days

Company

Bolt is a global mobility platform offering ride-hailing, food delivery, scooters, e-bikes, and car-sharing services across 50 countries.

What you will do

• Lead the expansion of Bolt for Business products into new geographies and markets.
• Support Sales with customer implementations by defining rules and patterns for correct product configuration.
• Build and maintain self-service documentation for Account Managers and Sales Analysts.
• Use knowledge of Business and Government product lines to help Sales enable customers.
• Drive the intake, refinement, and grooming process for feature ideas from Sales into the product roadmap.

Requirements

• Experience using analytics tools such as Looker, Databricks, or Mixpanel.
• Experience using data to answer complex questions.
• Willingness to develop, run, and refine operational processes.
• Ability to value clarity and repeatable outcomes while challenging established ways of working.
• Comfort working in a technology-forward, results-oriented environment.
• Ability to distinguish effective AI acceleration from low-quality AI-generated output.

Nice to have

• Experience in a Sales-led organization.
• Experience with multinational products and complex configuration matrices.
• Hard technical skills such as SQL.

Culture & Benefits

• Hybrid work balancing flexibility and in-person collaboration, with at least 12 monthly office days.
• Daily use of AI tools is expected, with continued responsibility for output quality.
• Professional growth opportunities, wellness perks, salary, and stock options.
• A one-month paid sabbatical after five years at Bolt.
• Annual company events and smaller team gatherings.
• Equal-opportunity workplace with reasonable accommodations available throughout the hiring process.