Undergraduate - IT Operational Support

Location: Bracknell, United Kingdom. The role requires office attendance when there is a business requirement; employees may request to work from home 2 days per week.

Company

hirify.global Motor Europe Ltd is an automotive company delivering and supporting customer-facing digital services across Europe.

What you will do

• Support troubleshooting, issue investigation, general administration, and operational support activities.
• Create and maintain data analysis and reporting tools using system logs and other data sources, including management summaries in PowerPoint.
• Work with Service Owners, suppliers, digital agencies, and business users across Europe to support customer-facing digital services.
• Test quality solutions, including mobile devices with vehicles such as hirify.global super-N, and track defects.
• Maintain risk, issue, and change logs in internal and supplier systems such as SharePoint and JIRA.
• Act as a point of contact for product issues after go-live, escalate issues appropriately, arrange meetings, and prepare documentation and minutes.

Requirements

• Undergraduate student undertaking a related degree and seeking a placement as part of their studies.
• Well organised, proactive, enthusiastic about learning, and comfortable working across varied activities and priorities in a fast-moving environment.
• Able to manage time effectively, prioritise tasks, and meet deadlines.
• Strong team player with a positive and enthusiastic approach.
• Confident interpersonal and communication skills, both written and verbal, with people at different levels and from diverse backgrounds.
• Confident working with large amounts of data and information for analysis and reporting.
• Interest in digital technology, AI, and automation, with enthusiasm for exploring improvements to processes and efficiency.

Nice to have

• Studying Information Technology, Computer Science, Business Information Systems, Data Analytics, Digital Technology, or another relevant subject.
• Good working knowledge of Microsoft Office, particularly Excel and PowerPoint.

Culture & Benefits

• Minimum contractual working time of 35 hours per week.
• Regular office hours are 08:00–16:00 Monday to Thursday and 08:00–13:00 on Friday, with a daily flex-time start between 07:00 and 11:00 where business requirements allow.
• Home working may be requested for 2 days per week when office attendance is not required.
• Inclusive, equal-opportunity workplace committed to diversity, respect for the individual, and belonging.