Senior Product Manager - Internal Operations Experience (Fintech)

Location: Dubai, United Arab Emirates; hybrid. Candidates must have the right to work in the jurisdiction where they work.

Company

hirify.global is a B2B financial services provider focused on global payments, receivables, foreign exchange, treasury management, and finance reconciliations, with operations across EMEA, APAC, and North America.

What you will do

• Own the product strategy and roadmap for hirify.global's internal operations experience after client go-live.
• Define a support and operations console covering client, payment, and case state, including compliance and internal reporting.
• Own transaction monitoring, continuous-monitoring alerts, crypto compliance tooling, wallet screening, Travel Rule information exchange, and ongoing wallet monitoring.
• Build client feedback management and structured research with analysts, Support, and Operations.
• Define and track metrics such as alert decision time, systems visited per case, manual work per exception, escalations, and false positives.
• Work with Platform Services, Data, Core Platform, compliance, risk, legal, operations, and engineering teams on identity, permissions, audit, integrations, and a shared source of truth.

Requirements

• 6+ years of product management experience, including internal, operations, compliance, or back-office tooling; payments, banking, or another regulated industry is preferred.
• Understanding of compliance operations, including transaction monitoring, sanctions and screening, case management, and multi-jurisdictional regulatory reporting.
• Ability to design for expert users through shadowing, research, data analysis, and replacement of inefficient workarounds.
• Analytical approach focused on analyst minutes, error rates, and cases cleared rather than only features shipped.
• Ability to work with compliance, risk, legal, operations, and client stakeholders and balance competing needs.
• Ownership of the roadmap, problem identification, decision-making, and delivery without waiting to be managed.
• Technical depth sufficient to collaborate with engineers on integrations with third-party monitoring, screening, and case platforms.
• Curiosity about applying AI to routine case work under human oversight; practical use of AI for research, drafting, analysis, and prototyping with accountability for the result.
• Curious and inquisitive working style, with a focus on understanding customer situations, data, and the reasons behind existing processes.

Nice to have

• Experience with crypto compliance and the Travel Rule.

Culture & Benefits

• Work in a growing global startup with an agile and flexible working culture.
• Collaborate across bases in multiple countries and with global infrastructure and industry partners.
• Inclusive work environment and equal-opportunities commitment.
• Accommodations during the recruitment process can be discussed.