ServiceNow Product Manager (ServiceNow)

Location: Abu Dhabi, United Arab Emirates

Company

hirify.global is a global clean energy investor, developer, and operator advancing renewable energy projects, with a project portfolio exceeding 65 GW and a target of 100 GW by 2030.

What you will do

• Own the ServiceNow product vision, multi-year roadmap, backlog, governance model, business case, and platform health assessments.
• Transform ServiceNow from an IT ticketing tool into an enterprise workflow platform across IT, HR, Facilities, and Corporate Services.
• Drive ITIL v4 process maturity, CMDB governance, discovery, service mapping, event management, and problem-management intelligence.
• Lead function onboarding, shadow-tool consolidation, workflow automation, reusable automation patterns, and integrations with monitoring and OT alerting systems.
• Enable Virtual Agent and Now Assist capabilities, including Arabic and English interaction, GenAI use cases, AI governance, and ROI-based expansion.
• Define operational, management, and executive dashboards and track adoption, automation, service quality, CMDB accuracy, and value realization.

Requirements

• Bachelor’s degree in IT, computer science, or a related field; relevant certifications are preferred.
• ServiceNow Certified System Administrator, CIS-ITSM, and CIS-ITOM certifications are required.
• ITIL v4 Managing Professional or equivalent is required.
• 7–10+ years of ServiceNow product ownership or platform leadership experience, including ITSM transformation, standardization, and adoption across multiple business functions.
• Experience managing ServiceNow in outsourced or vendor-led environments and managing implementation partners under outcome-based delivery models.
• Experience in energy, utilities, or asset-intensive sectors is preferred; UAE regulatory familiarity with NESA, ADIO, or DOE is an asset.
• Strong expertise in ServiceNow ITSM, ITOM, CMDB, HRSD, Virtual Agent, Now Assist, Integration Hub, platform governance, ITIL processes, product management, vendor and license governance, FinOps, AI, and automation.
• Strong stakeholder-management skills for working with HR, Finance, Facilities, and business-unit leaders.

Nice to have

• ServiceNow CIS-HRSD certification.
• Certified Scrum Product Owner or equivalent product-management certification.

Culture & Benefits

• Full-time role within a global clean energy organization.
• Multi-vendor delivery environment with internal ownership of platform direction, architecture standards, runbooks, and configuration knowledge.
• ServiceNow onboarding targets of 8–12 weeks per business function.
• Platform expansion must use adoption data, data quality, formal ROI gates, and measurable value-realization KPIs.

Hiring process

• The application process includes collection, storage, and processing of personal information under hirify.global’s Candidate Privacy Notice.