ServiceNow Product Owner (ServiceNow)

Location: Abu Dhabi, United Arab Emirates; onsite role

Company

hirify.global is a global clean energy investor, developer, and operator advancing renewable energy projects across multiple markets and technologies, with a project portfolio exceeding 65 GW.

What you will do

• Define and execute the ServiceNow product vision, multi-year roadmap, backlog, governance model, and business case across IT, HR, Facilities, and Corporate Services.
• Centralize service requests and mature ITIL v4-aligned ITSM, ITOM, ITAM, SecOps, HRSD, CMDB, discovery, service mapping, and event management capabilities.
• Own onboarding playbooks, workflow automation patterns, shadow-tool consolidation, platform health assessments, adoption KPIs, and operational, management, and executive dashboards.
• Lead CMDB governance, data quality, service mapping, event correlation, and problem-management intelligence, including integrations with Azure Monitor, Dynatrace, and OT alerting systems.
• Expand Virtual Agent and Now Assist for Arabic and English interactions, starting with high-volume use cases and measuring deflection, adoption, automation ROI, and AI-governance compliance.
• Manage implementation partners, vendor delivery, outcome-based SLAs, license governance, cost allocation, chargeback, and anti-lock-in practices.

Requirements

• Bachelor’s degree in IT, computer science, or a related field; relevant certifications are preferred.
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Implementation Specialist certifications in ITSM and ITOM required.
• ITIL v4 Managing Professional or equivalent required.
• 7–10+ years of ServiceNow product ownership or platform leadership experience, including ITSM transformation, standardization, and adoption across multiple business functions.
• Experience managing ServiceNow in outsourced or vendor-led environments and managing implementation partners under outcome-based delivery models.
• Strong expertise in ServiceNow ITSM, ITOM, CMDB, HRSD, Virtual Agent, Now Assist, Integration Hub, and platform governance.
• Expertise in ITIL v4 incident, problem, change, request, and service-level management, plus product management, vendor governance, FinOps, AI, and automation.
• Strong stakeholder-management skills across HR, Finance, Facilities, and business units.

Nice to have

• ServiceNow Certified Implementation Specialist — HRSD (CIS-HRSD).
• Certified Scrum Product Owner (CSPO) or equivalent product-management certification.
• Experience in the energy, utilities, or asset-intensive sector.
• Familiarity with the UAE regulatory environment, including NESA, ADIO, and DOE.
• Experience in large, complex organizations.

Culture & Benefits

• Full-time position within a global clean-energy organization.
• ServiceNow supports hirify.global’s UAE-based workforce and field operations teams with Arabic and English interaction requirements.
• Platform onboarding targets are 8–12 weeks per business function, with baseline adoption and maturity KPIs established within 60 days of starting.

Hiring process

• The application process includes collection, storage, and processing of personal information under hirify.global’s Candidate Privacy Notice.