Senior Associate, Fraud Operations

Location: New York, New York; Miami, Florida; or Remote (USA). The role follows a hybrid approach at US hub offices or remote work for employees who do not live near a hub; all employees must onboard in person at a hirify.global office location.

Hourly range: $43.50–$58.00 in New York, excluding discretionary bonus and equity.

Company

hirify.global is a publicly traded global crypto and Web3 platform providing secure crypto products and services to individuals and institutions in more than 70 countries.

What you will do

• Investigate first-, second-, and third-party financial fraud, scams, payment instrument abuse, and account takeovers across multiple product lines.
• Review ACH, debit card, credit card, wallet, device telemetry, and blockchain data.
• Contact customers to obtain information and make informed account decisions.
• Identify fraud trends and patterns and recommend rule, feature, and policy updates.
• Analyze customer journeys, reduce friction caused by fraud controls, and improve operational flows.
• Prepare investigation and fraud activity reports and present them to leadership; support on-call or extended hours during fraud events.

Requirements

• BA/BS in finance, economics, accounting, or a related field, or equivalent experience in the field.
• 3–5+ years of direct fraud investigative experience, including ACH and credit card fraud.
• 2–5+ years of direct scam and account integrity investigative experience.
• Knowledge of device telemetry data, account integrity systems, and internet technologies such as VPNs.
• Strong verbal and written communication skills.
• Ability to make decisions in high-ambiguity environments.
• Balance of empathy and skepticism, including the ability to acknowledge incorrect decisions.

Nice to have

• Regional fraud knowledge, including the US and Singapore.
• Experience with IDV, KYC, and transaction monitoring systems.

Culture & Benefits

• Competitive starting pay with a discretionary annual bonus and long-term incentive through a new-hire equity grant.
• Comprehensive health plans, 401(k) with company matching, paid parental leave, and flexible time off.
• Hybrid work at US hub offices or remote work for employees outside hub areas, with in-person onboarding required.
• Equal employment opportunity and reasonable accommodation support.