Monetization Specialist – Expansion (Recovery & Involuntary Churn)

Location: Hybrid role based in either the Ireland or Spain hubs: Cork, Ireland or Madrid, Spain. Travel to the US may be required; remote work is available from the home location when not onsite.

Company

hirify.global develops personal security solutions that protect consumers, families, and communities in an always-online world.

What you will do

• Own the involuntary churn and failed-transaction recovery strategy and roadmap across messaging, product, and payment enhancements.
• Improve recovery journeys through experimentation and messaging optimization across email, in-app, push, SMS, and landing pages.
• Develop prevention programs for customers at risk of payment failure, including expiring cards and payment-method health.
• Partner with Payments, Engineering, Product, Martech, Analytics, and Lifecycle Marketing on retry logic, payment-method updates, billing flows, and in-product recovery experiences.
• Identify friction and segmentation opportunities, prioritize testing initiatives, and establish performance reporting with actionable recommendations.

Requirements

• 5+ years of experience in subscription businesses, CRM, lifecycle marketing, retention, or monetization roles.
• Hands-on experience reducing involuntary churn or improving failed-payment recovery.
• Working knowledge of payments and billing, including payment failure causes, retry strategies, pre-dunning, dunning, grace periods, expiration, and reactivation.
• Experience with CRM and customer engagement platforms, including segmentation, journey orchestration, experimentation, and measurement; Braze is preferred.
• Strong analytical skills, including opportunity sizing, prioritization, and conversion of data into an actionable testing roadmap.
• Proven ability to work cross-functionally with Payments, Martech, Product, Analytics, Engineering, and Marketing teams.
• Ability to manage multiple workstreams while maintaining execution speed and focus on business impact.

Nice to have

• Experience in consumer technology, cybersecurity, telecom, streaming, media, fintech, or SaaS subscription businesses.

Culture & Benefits

• Supportive and inclusive environment focused on employee authenticity, diversity, and professional growth.
• Flexible work hours and family-friendly benefits.
• Bonus program, pension and retirement plans, and medical, dental, and vision coverage.
• Paid time off, paid parental leave, and community involvement support.