Project Coordinator I (Network Operations)

Location: Singapore, Singapore; hybrid work with both office and remote commitments

Company

hirify.global provides network operations and deployment coordination services involving regional teams, facilities, smart hands, and hardware vendors.

What you will do

• Coordinate daily operations across cross-functional, regional, client, facility provider, smart hands, and hardware vendor teams.
• Provide weekly operational updates and maintain project plans, schedules, work hours, and expenditures.
• Monitor the ticketing system, resolve tickets under defined SLAs, and support RMA shipments to and from facilities.
• Identify operational issues, recurring problems, trends, and process improvement opportunities; escalate issues to the team lead.
• Attend client meetings, document decisions and action items, and support KPI and analytical needs with SDMs and Project Managers.
• Participate in the on-call roster and prepare for and participate in daily handovers.

Requirements

• Bachelor’s degree or diploma, preferably in Information Technology or Engineering, with 0–2 years of related experience and/or training, or an equivalent combination of education and experience.
• Flexibility to work in both office and remote settings and occasionally adjust work hours to collaborate with regional colleagues.
• Familiarity with Microsoft Excel and Google Suite.
• Excellent verbal and written communication and customer service skills.
• Positive attitude, dependability, confidentiality, and professional decorum.
• Ability to work independently and in a team, multitask, prioritize workload in a fast-paced environment, and apply judgment, problem-solving, and decision-making skills.

Nice to have

• Knowledge of operations inside data centers or POPs.
• Experience handling logistics and shipments.

Culture & Benefits

• Work involves collaboration across regional teams and clients.
• Participation in an on-call roster and daily handovers is required.
• Role supports continuous improvement, innovation, teamwork, and business process reviews.