Director, Forward Deployed Engineering (AI)

Location: Texas, USA; other listed locations include Colorado, North Carolina, Nevada, Virginia, Oregon, Georgia, and Arizona. Regular travel to customer sites and team events is required as engagements demand.

Base compensation: $163,100–$286,900 per year, with possible commission or performance-based bonuses.

Company

hirify.global provides AI-powered experience orchestration technology that connects people, systems, data, and AI for more than 8,000 organizations in over 100 countries.

What you will do

• Build, coach, hire, and scale an initial team of approximately five Forward Deployed Engineers.
• Set engineering standards for code, prompts, agent design, testing, evaluation, and production readiness.
• Own strategic customer engagements from use-case definition and prototyping through production deployment, optimization, and operational handoff.
• Partner with Sales, Pre-Sales, Product, Engineering, Services, and Customer Success to prioritize use cases, staff engagements, and drive measurable outcomes.
• Create reusable delivery methodologies, agents, prompts, integrations, evaluations, deployment patterns, and reference architectures.
• Establish executive reporting and metrics covering time-to-value, deployment milestones, adoption, customer satisfaction, ACV influence, asset reuse, and team utilization.

Requirements

• 5+ years leading customer-facing technical teams such as forward deployed engineering, solutions architecture, pre-sales engineering, technical consulting, or professional services.
• Experience attracting, developing, and retaining senior technical talent, with a strong hiring bar and team culture.
• Experience in highly matrixed, customer-facing enterprise organizations and aligning Sales, Product, Engineering, and Services.
• Strong hands-on software engineering background with working proficiency in Python, TypeScript/JavaScript, Java, or equivalent, plus REST APIs, Git, and modern cloud architectures such as AWS.
• Practical depth in LLMs and agentic AI, including prompting, tool calling, orchestration, retrieval-augmented generation, grounding, evaluation, guardrails, and observability.
• Experience taking AI or software solutions from prototype to production and integrating them with enterprise systems, data, and APIs.
• Ability to operate in C-suite strategy discussions and technical deep dives, translating complex AI architectures into business outcomes and measurable ROI.
• Understanding of enterprise sales cycles, value-based positioning, adoption, renewal, and expansion.
• Strong storytelling, workshop facilitation, stakeholder management, ownership, urgency, and ability to prioritize in ambiguity.

Nice to have

• Experience standing up a new team or service line.
• Familiarity with AI-native development environments and coding agents, including Cursor, Claude Code, or Kiro.
• hirify.global, customer experience, contact center, conversational AI, or voice AI expertise.

Culture & Benefits

• Flexible work schedules and work-from-home opportunities within the role's stated US locations.
• Medical, dental, vision, and telehealth coverage, plus a 401(k) matching program.
• Open Time Off, 10 paid holidays, paid volunteer time, and August Free Fridays.
• Mentorship, learning programs, leadership development, education support, and career growth opportunities.
• Regular travel to customer sites and team events is part of the role.

Hiring process

• Applications are reviewed by the Talent Acquisition team and hiring team.
• Selected candidates typically complete a Zoom interview, meet the hiring manager and interview team, and complete no more than five interviews in most cases.
• Employees who refer a candidate should have the candidate apply through the referral link provided.