Customer Service Manager

Location: Singapore-Yishun

Company

hirify.global develops analytical, laboratory, and scientific technologies and operates a multinational customer service organization.

What you will do

• Lead customer operations specialists across order fulfilment, quota credit, collections, and contracts.
• Execute strategic plans and coordinate with global functions and regional business partners.
• Drive customer satisfaction, employee satisfaction, service levels, turnaround times, responsiveness, and financial performance.
• Design and implement organizational programs, business solutions, and operational improvements.
• Collaborate with Finance, Order Fulfillment, Sales, and other functions to resolve problems and streamline customer service.
• Build scalable capabilities, develop talent, and deliver sustained productivity gains.

Requirements

• Bachelor’s, master’s, university degree, or equivalent qualification with experience integrating resources across complex departments or functions.
• Typically five years of managerial experience, including experience leading large or multinational teams.
• Experience transforming multinational organizations, developing organizational vision, and executing strategic plans.
• Track record of cross-functional collaboration, process improvement, and critical problem resolution.
• Experience working in an audit environment governed by SOX, ISO, and other audit regulations.
• Excellent verbal and written communication, interpersonal, conflict-management, and team-development skills.

Nice to have

• Customer services or operations experience.
• Worldwide or strong regional experience.

Culture & Benefits

• Full-time daytime schedule with no specified end date.
• No travel is required.
• Promotes collaboration, customer intimacy, innovation, employee engagement, and talent development.
• Provides compensation and benefit information according to the hiring country and location.