Sales Trainer and QA (FinTech)

Location: Limassol, Cyprus; full-time onsite role

Company

hirify.global is a financial services and fintech group founded in 1998, providing leveraged trading and investment access through brands including FXTM and Nemo across the Middle East, Asia, and Africa.

What you will do

• Design and maintain standardized onboarding programs, role-based learning paths, schedules, certification requirements, and assessments.
• Deliver training directly or coordinate subject matter experts across Customer Service, Sales, Customer Success, Payments, Operations, and Client Resolution.
• Own training curricula covering products, systems, policies, compliance, sales methodologies, service excellence, customer communication, lifecycle management, escalation processes, and data protection.
• Create a central knowledge repository and maintain current SOPs, policies, process documentation, and documentation standards.
• Design and manage quality assurance frameworks, conduct interaction and process reviews, identify knowledge gaps, and translate findings into coaching and development plans.
• Track training, certification, quality, and performance data; recommend process improvements and support readiness for new products, processes, and systems.

Requirements

• 2+ years of experience in Training, Learning & Development, Quality Assurance, Customer Operations, or a related role.
• Experience in Financial Services and/or FinTech environments.
• Experience designing and delivering structured onboarding and training programs.
• Experience developing learning content, SOPs, and knowledge management frameworks.
• Strong facilitation, presentation, written communication, and verbal communication skills.
• Experience conducting quality assessments and coaching programs.
• Strong stakeholder management and influencing abilities.
• Data-driven mindset with the ability to translate insights into actions.

Nice to have

• Experience in Financial Services, Payments, FinTech, or Customer Operations environments.
• Knowledge of contact center, customer service, sales, and customer success functions.
• Experience with Learning Management Systems and knowledge management platforms.
• Process improvement or operational excellence experience.

Culture & Benefits

• Opportunity to support a fast-growing, diverse financial services company with offices in Cyprus, the UAE, and the UK and hubs globally.
• Work across multiple customer-facing functions, markets, and regions.
• Focus on continuous learning, operational excellence, employee development, and customer experience.
• Success is measured through onboarding completion, time-to-productivity, certification results, QA scores, knowledge-base adoption, error reduction, and customer experience metrics.